Ratings & Reviews

Overall Rating

4
(18 reviews)
83.3% of customers recommend this property

Rating Per Category

Parking
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Resident Reviews

submitted by Michael M. - |Recommended: YesLove it — quiet, friendly and respectful neighbors, staff is very helpful, easy access to essential businesses
response from property -Thanks for the review, Michael! We're ecstatic to hear about your positive experience at Echelon thus far. Be sure to let us know how we can continue to meet your expectations.
submitted by Evan F. - |Recommended: YesLoving the property so far. — Fantastic. Very clean and modern. I would definitely recommend staying here.
response from property -Thanks for the review! We're ecstatic to hear that Echelon has lived up to your expectations and cannot wait to continue making memories with you here.
submitted by Michelle A. - |Recommended: YesNice property — Love the apartment layout. Parking not always available. Property staff, very helpful and on top of things.
response from property -Thanks so much for the kind words, Michelle. We will be sure to pass your comments about parking along to the office staff. Thanks for choosing Echelon at Monterrey Village as your home!
submitted by James S. - |Recommended: NoGreat location and value — A well equipped and modern apartment in a growing part of San Antonio with great downtown access. Highly recommend coming here first to see what should be your baseline for an apartment in San Antonio.
response from property -Thanks so much for the kind words, James! We are so happy to hear that you have enjoyed your time at Echelon Monterrey Village.
submitted by Elizabeth G. - |Recommended: YesThe property and staff is very friendly and nice. — it is a very nice property
response from property -Thanks for the kind words Elizabeth!
submitted by Tyrika W. - |Recommended: NoYou can find WAY better... — I was disappointed by this apt complex shortly upon arriving the the apt. First it was dirty and there multiple issues that I submitted tickets to be resolved. This includes seeing multiple types of bugs in the apartment over first few days of being there. Not to mention applying for and asking for a 1st floor apt. Even reiterating this when I spoke to the rep that helped with my application process and being told yes it's a 1st floor apt. Then getting in town I relocated here and finding out that it was not. On top of this, in my opinion this is NOT a luxury apt and it is over priced. They try to offer luxury services but do so poorly. At any rate, I do not plan on renewing my lease at this point. If I am still in TX, I will most likely be moving.
response from property -Hi Tyrika. Reviews like this are difficult to read, but appreciated, nonetheless. It is only when we receive candid feedback that we can improve. We sincerely apologize for letting you down with your move-in experience, and we are committed to providing a better experience from today forward. If you feel that your issues from move-in are not resolved to your satisfaction, we invite you to connect with gary@thegarrettco.com for further assistance. Thank you.
submitted by Rivania D. - |Recommended: YesGood place — Good place to live
response from property -We could not agree more that this is a good place to live, and we appreciate your 5-star rating!
submitted by Yamica - |Recommended: YesThank you to the leasing team for going above and beyond. A stress has been lifted and we appreciate the help you all gave.
response from property -We are happy to hear that you appreciate the service provided by our team. We hope you choose to make your home at Echelon for years to come!
submitted by Corderro S. - |Recommended: No2020 Echelon Review — This apartment looks good on the outside and the inside. But, the little things add up. Parking is horrible and hard to find a parking spot after 5pm. You can hear a whisper through the walls. I was told the only way to pay rent was online and it charges almost 7 for a convenience fee. The rent part is the only portion of the website that works. Nobody at management answers the phone. After my contract is up I will be leaving.
response from property -We are glad that you are enjoying the look and feel of your apartment home and community, but we are so sad to hear that you are not having a good experience with our service. Our team has been hard at work to resolve the concerns you have addressed. In July we restructured fees for online payments and we are happy to offer no cost online payments for electronic checks and for automatic recurring credit card payments. We have also offered residents special rates on the available garages in order to open up more parking spaces. If you are having a difficult time reaching us by phone during business hours, we sincerely apologize and would love to schedule a call with you at a time that is convenient; please email us at monterrey@thegarrettco.com so that we can make ourselves available with an appointment. We hope to restore your confidence in our ability to provide you with great service!
submitted by Stephanie B. - |Recommended: YesLove this place — From the first visit it was awesome , Apartments are beautiful and spacious . The complex is always clean and the office staff is AMAZING. During these hard times they are sooo understanding . I would recommend property in a heart beat . Close to everything
response from property -Thank you, Stephanie for the wonderful feedback. Our team has been working hard to find creative ways to connect and offer excellent service during these challenging times. We are so glad to hear that you notice, and that you love the design and location of our community.
submitted by Yashua R. - |Recommended: YesGreat place — The Apartemnts are nice The only big issue a lot of people have is the parking. There is no parking spaces always available and there aren’t any assigned unless you have your own garage. I never hear any noise. The neighborhood is quiet and clean as well. Resources stores near and highway closed by connecting to most of the city.
response from property -We're so glad to hear that you find our apartments and community nice, clean and quiet. And we could not agree more that our location is the best way to find privacy, while also being very close to access to the city. We do have many garages w/ remote entry available, so we encourage residents to contact us to reserve at a special rate. We are glad to have you as a resident in our community!
submitted by Pema B. - |Recommended: YesIt’s a nice place — Needs more parking possibly more units with attached garages
response from property -Thank you for recommending our community, Pema. We would love to see your rating of us improve, and we do understand that parking is limited. We do have garages available now for residents to lease, and we encourage you to contact us to reserve a garage with a special offer. If we can improve in any other ways, please let us know.
submitted by Mark E. - |Recommended: YesApartments are not perfect no matter where you go — Although we have only lived here for 2 going on 3 months, we have experienced both good and bad. The parking is terrible, no assigned parking, no parking tags, no covered parking available for purchase other than a garage , and no visitor spots.... instead if you live in one building you may end up having to park 2-3 buildings away. These apartments aren't cheap and you cannot even get the luxury of parking by your place of residence. No surveillance system, the excuse i got was liability reasons although i was told that they are trying to work it into the 2021 budget we'll see . Trash... wow, the piles and piles of trash you see at the compactor every weekend when the trash people don't come is just unsightly and not to mention unhealthy. Our vehicle was broken into about 4 weeks after living here, i caught the person on video doing it and notified the front office, they seemed concerned and i mentioned sending something out that day so residents knew what had happened the night before, well nothing was ever done. The units are pretty good at sound proofing, except when you have a neighbor that runs in and out all day long and slams the door at all hours of the night yeah i have one of those . Maintenance staff has been great, front office staff has been great, no complaints there. My complaints are more from their operational stand point and how lacking things in the community are. hopefully things get better or change now that a new owner has taken over but from what ive heard this is now the 3rd owner of this complex. Its an apartment, its a place to live with convenient highway access, and there is a lot of stores and food places close by. Overall not a terrible place to live, give it a try. This isn't a 5 star complaint free review so i doubt it'll end up anywhere where anybody can see it.
response from property -Hi Mark. We appreciate your feedback, and we are eager to improve your impression of our community. First, we are so glad you enjoy your service provided by our onsite office and service teams. They work hard and we are glad you notice their efforts. Second, we love to hear that you appreciate your apartment home and the location - we agree that the value of the location can't be beat! Regarding your concerns, please know that the management team that took over around June 1st is eager to address concerns related to parking, cleanliness and access control. We have recently offered pricing incentives to make the garage parking more affordable - which is a major convenience in many ways. We've taken several actions to improve the services related to our valet trash removal from your door and trash removal from the community in general. We're also working closely with our courtesy officer to increase patrol. We want your home to be enjoyable, and we welcome any additional feedback to be shared with our fish-ceptionist Gary, who has a direct line to the Big Fish at our organization. He'd love to hear from you at gary@thegarrettco.com.
submitted by Victor B. - |Recommended: Yes.. — ..
response from property -Thank you for the 5-star rating, Victor!
submitted by Christopher P. - |Recommended: YesGreat place just no parking — Great place need parking but usually quiet. Trash over full and looks bad. Valet trash is nice option.
response from property -We appreciate the feedback, Christopher! We are glad you enjoy the valet trash removal from your door, and we are taking action to improve the overflow trash issue at the trash compactor. We have also recently offered pricing incentives for garage parking to help open up more surface parking. We hope you notice a difference, and thank you for choosing our community!

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