Ratings & Reviews

Overall Rating

4
(6 reviews)
100% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
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Resident Reviews

submitted by Mark E. - |Recommended: YesApartments are not perfect no matter where you go — Although we have only lived here for 2 going on 3 months, we have experienced both good and bad. The parking is terrible, no assigned parking, no parking tags, no covered parking available for purchase other than a garage , and no visitor spots.... instead if you live in one building you may end up having to park 2-3 buildings away. These apartments aren't cheap and you cannot even get the luxury of parking by your place of residence. No surveillance system, the excuse i got was liability reasons although i was told that they are trying to work it into the 2021 budget we'll see . Trash... wow, the piles and piles of trash you see at the compactor every weekend when the trash people don't come is just unsightly and not to mention unhealthy. Our vehicle was broken into about 4 weeks after living here, i caught the person on video doing it and notified the front office, they seemed concerned and i mentioned sending something out that day so residents knew what had happened the night before, well nothing was ever done. The units are pretty good at sound proofing, except when you have a neighbor that runs in and out all day long and slams the door at all hours of the night yeah i have one of those . Maintenance staff has been great, front office staff has been great, no complaints there. My complaints are more from their operational stand point and how lacking things in the community are. hopefully things get better or change now that a new owner has taken over but from what ive heard this is now the 3rd owner of this complex. Its an apartment, its a place to live with convenient highway access, and there is a lot of stores and food places close by. Overall not a terrible place to live, give it a try. This isn't a 5 star complaint free review so i doubt it'll end up anywhere where anybody can see it.
response from property -Hi Mark. We appreciate your feedback, and we are eager to improve your impression of our community. First, we are so glad you enjoy your service provided by our onsite office and service teams. They work hard and we are glad you notice their efforts. Second, we love to hear that you appreciate your apartment home and the location - we agree that the value of the location can't be beat! Regarding your concerns, please know that the management team that took over around June 1st is eager to address concerns related to parking, cleanliness and access control. We have recently offered pricing incentives to make the garage parking more affordable - which is a major convenience in many ways. We've taken several actions to improve the services related to our valet trash removal from your door and trash removal from the community in general. We're also working closely with our courtesy officer to increase patrol. We want your home to be enjoyable, and we welcome any additional feedback to be shared with our fish-ceptionist Gary, who has a direct line to the Big Fish at our organization. He'd love to hear from you at gary@thegarrettco.com.
submitted by Victor B. - |Recommended: Yes.. — ..
response from property -Thank you for the 5-star rating, Victor!
submitted by Christopher P. - |Recommended: YesGreat place just no parking — Great place need parking but usually quiet. Trash over full and looks bad. Valet trash is nice option.
response from property -We appreciate the feedback, Christopher! We are glad you enjoy the valet trash removal from your door, and we are taking action to improve the overflow trash issue at the trash compactor. We have also recently offered pricing incentives for garage parking to help open up more surface parking. We hope you notice a difference, and thank you for choosing our community!
submitted by Carelton B. - |Recommended: YesHonest Opinion — I've been here for a year now and was in the process of purchasing a home until COVID-19 occurred. I enjoy living here and have only had minor concerns while being a resident. The most impactful of the concerns was related to the parking situation which has gotten increasingly BETTER recently. The grounds and common areas are very well kept and maintenance staff conducts daily rounds to address any areas that may need assistance. The management office team has changed a few times but has always been receptive and courteous to my needs in a timely manner. I enjoy sitting around the pool area at night and am looking forward to the reopening hopefully in the very near future. Have never had an issue with noise or neighbors, very quiet community. I would definitely recommend this community to anyone in the San Antonio area looking for a very nice apartment with a home feel.
response from property -Thank you for the kind words, Carelton. We appreciate your recognition of the onsite team and the efforts they make to provide a great environment. We will be opening the pool very soon and hope you enjoy it!
submitted by Elizabeth L. - |Recommended: YesHad no clue it's this great until I moved in — I've rented multiple apartments over 14 years--three in SA and others in MI, MN, FL, MD. I have the credibility to say Echelon-Monterrey Village is shockingly wonderful. The apartment is amazing my own private entrance inside carpeted stairs to the second floor beautiful decor wonderful porch all appliances lights doors are top notch in perfect condition doors are secure don't hear any neighbors no problems with finding spots to park the grounds really are like they say resort-like' whew I haven't found a complex like this before. Ever. Echelon has every right to boast about this great community. Thanks to the great office and maintenance staff--I'm treated like your favorite resident I love driving through the gates because it looks like a little perfect neighborhood here. AND all the neighbors are friendly, considerate, clean, and really happy here. I'm single, female and work nights--so I'm in and out all hours. I walk throughout the complex and each time can't help but think that what I get living at Echelon is totally worth the reasonable rent. If you see me with a cat on a leash say hi
response from property -Wow! Reviews like this make us smile. We are thrilled that you are so satisfied, and we are eager to continue to exceed your expectations. Thank you!
submitted by Moses C. - |Recommended: YesHidden Oasis — I love the scenery, especially with the view I got lucky with The price is a bit on the high for this side of the tracks, but well worth it because it is a very peaceful community for the most part. I would say the down falls are not enough parking spaces One solution could be to include a garage to the units buildings that do not have access to one even if it is included in the price . Another down fall is that the contemporary fixtures seem to fall apart fast. Otherwise, Staff is great, and the community events are what make this complex unique
response from property -Thank you, Moses for the great feedback. We are glad to hear that you find the value of your home to be positive. We are currently offering some great specials on reserved garage parking to make more room in the open surface parking. Also, if there is anything that needs repaired in your home currently, please call us and we would love the opportunity to make a repair. We appreciate having you as a resident!

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